Compliance centre
Every statutory channel CredAlert is required to operate, with published timelines and named officers.
Grievance redressal
Acknowledged within 24 hours and resolved within 15 days by the named Grievance Officer.
Content takedown
Unlawful-content notices receive a first review within 36 hours of receipt.
DPDP data rights
Access, correction and erasure requests from data principals are answered within 30 days.
Law enforcement
Court orders and authorised agency requests are processed through a verified legal channel.
Legal holds
Records under proceedings are frozen from deletion or retention expiry.
Audit trails
Every moderation and compliance action is written to an append-only audit log.
CredAlert is an intermediary under Section 2(1)(w) of the Information Technology Act, 2000. It does not determine truth, does not perform debt recovery, is not a credit bureau, and never becomes the publisher of any report. Every report belongs to the business that submitted it.